Concert/Event FAQs

Acceptable Forms of Identification

All guests who appear to be forty (40) years of age or younger will be required to show positive and current proof of age prior to being served alcoholic beverages. Acceptable forms of Identification include State Issued Driver's Licenses, State Issued I.D. Cards, or United States Military I.D. Cards. No paper forms of ID are accepted.  Alcohol service may be discontinued at any time at the discretion of Management.

Age Restrictions 

There are a few shows at the Surf that require ticketholders to be 21 years of age or older. If the show does have an age restriction, it is listed prominently in the show's description.  For ALL shows, those ages 16 or younger must be accompanied by an adult to enter. If ever in question, contact the Box Office at 641.357.6151.

Alcohol Policy

The Surf Ballroom and our security team work hard to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below:
    - All guests purchasing alchohol who appear to be less than 40 years old must present a valid ID (see acceptable forms of identification above). Wristbands are available-the same forms of ID are required to obtain a 21+ wristband.
    - No alcohol will be sold to guests who appear to be intoxicated.
    - Management reserves the right to cut off alcohol sales at its discretion.
    - Guests passing alcohol to minors will be ejected and subject to arrest.
    - Guests posessing alcohol, who do not have proof of positive ID showing proof of age, may be ejected.
    - Guests who are under the age of 21 caught consuming alcohol will be ejected and subject to arrest.
    - Bar staff has the right to refuse the sale of alcohol to any guest(s).
    - All guests must finish and dispose of alcoholic beverages before exiting the venue.


There is not an ATM located in the premises, however credit/debit cards may be used to purchase concert or drink tickets.

Bag Policy

The Surf Ballroom encourages guests to travel light and leave any prohibited items at home or in their vehicle as an item check is not available.  All bags are searched upon entry.

Camera Policy (During Events)

For most events, non-professional (point and shoot cameras)/non-flash photography is permissable. Any camera featuring the use of a detachable lense must be accompanied by a day of show media pass.  Audio and video recording is prohibited. This policy is subject to change on an event-by-event basis. Please call the Box Office at 641.357.6151 with any specific event camera policy inquiries.

Cancelled Events

In the rare event that a concert/event is cancelled, a refund will be issued using the method of payment used to initially purchase the ticket(s). To receive a refund, ticketholders must return their tickets to the box office by the deadline set by Management.

Children's Tickets

Unless a tour has a specific age policy, all children require a ticket to enter.  Any variances to this rule will be listed prominently in the show's description.

Electronic Tickets

Our ticketing system does not currently support the use of electronic tickets. During your purchase, you have the option to have your tickets mailed for an additional $3 or to hold them here at our office (will call). You will need a photo I.D. to pick them up. We do match the name on the I.D. to the name on the envelope; if you are having someone else pick up your tickets for you, please give the office a call to add that name to the envelope.


Our bar(s) carry a wide variety of beverages (including soda, water, beer/malt beverages, wine and liquor) available for purchase during concerts and events. Outside food/beverages are not allowed during ticketed events. Popcorn is also available for purchase during most concerts and events.

Item Check

The Surf Ballroom encourages guests to be familiar with our Prohibited Items List before attending an event. We do not offer an item check and ask that these items be left at home or in your vehicle before entering the venue.

Lost, Stolen or Destroyed Tickets

Once purchased and in the posession of the buyer, it is the purchasers responsibility to safeguard their ticket(s).  Tickets that are lost, stolen or destroyed will not be replaced or refunded.

Lost and Found

Lost items found and turned in during an event can be located at the Box Office. Items are held for 30 days, then disposed of if not claimed by their rightful owner at that time.

Prohibited Items

The Surf Ballroom takes the safety and security of our guests very seriously.  All patrons will pass through a security checkpoint upon entry to the building where hand held metal detectors are used. At this point, any prohibited items will need to be taken back to vehicles or these items will be discarded.  We do not offer an item check for prohibited items.  Additionally, all handbags are subject to search.  To expedite the entry process, we ask guests to travel light and leave bags and purses at home, if possible.  Please note that upon the Artists discretion, the list of prohibited items may vary!  The below list of prohibited items are prohibited at all Surf Ballroom events, unless otherwise noted at the point of entry:

    - Guns (even with a valid State issued concealed carry permit, all guns are prohibited)
    - Knives/Weapons of any kind
    - Illegal Drugs
    - Alcohol
    - Cameras with detachable lenses (without day of show photo/media pass)
    - Audio or Video recording devices (without day of show photo/media pass)
    - Outside food or beverages of any kind
    - Fireworks
    - Explosives
    - Flammables
    - Sprays
    - Hard sided containers, including cans, bottles thermoses and flasks
    - Backpacks
    - Laser pointers/pens
    - Monopods/selfie-sticks or similar devices
    - Luggage
    - Umbrellas
    - Other items as deemed appropriate by venue staff/Artists management

Re-Entry Policy

The Surf Ballroom has a "No Re-Entry Policy". This means that guests may not exit the venue during an event and then re-enter at a later time.


The Surf Ballroom was built in 1948 and features a large dance floor in front of the stage, with a tiered booth seating area that surrounds the dance floor on two sides.  For most events, tickets are general admision and unless otherwise noted, the dance floor is open for dancing/standing/viewing the show. Booth upgrades are available on a first-come, first-served basis.  Each booth upgrade purchased represents the entire booth, and purchasing a booth upgrade will not grant you admission to the event. Due to fire code, it is not permissible to bring your own folding chair in to view a concert at the Surf. There is some first-come, first-served seating in the lounge area.


The Surf Ballroom is a 100% Smoke-Free building. Smoking, including the use of e-cigarettes, electronic smoking and vaping devices are prohibited. 


The Surf Ballroom does not permit unauthorized soliciting or collecting of contributions, vending, distribution of flyers or other promotional/advertising materials on the premesis (including the parking lot), unless approved in advance by management.

Ticket Refunds/Exchanges

All ticket purchases are NON-REFUNDABLE and, in most cases, are not exchangeable for other events/concerts.